Shipping policy
shipping policy
where we ship
we currently ship within india only. international shipping is not yet available.
shipping cost
shipping is complimentary on all orders. there is no minimum order value.
delivery timelines
delivery times are calculated from the date of dispatch, not the date of order placement. business days exclude sundays and public holidays.
- metro cities (bangalore, delhi, mumbai, hyderabad, chennai, kolkata, pune, ahmedabad): 3 to 5 business days
- tier 2 cities and most state capitals: 5 to 7 business days
- smaller towns and remote pincodes: 7 to 10 business days
during festive seasons, monsoons, or in case of courier disruptions, delivery may take an additional 2 to 4 days. we will keep you informed by email and whatsapp if your specific order is affected.
order processing
orders are processed within 1 to 2 business days from receipt of payment. orders placed before 2 pm on a business day are typically processed the same day.
we dispatch monday through saturday. orders placed after 2 pm on saturday will be dispatched on monday.
payment methods
we currently support prepaid orders only. accepted methods include upi, debit cards, credit cards, net banking, and standard wallets (paytm, phonepe, simpl, lazypay). cash on delivery (cod) is not available at this time.
tracking your order
once your order is dispatched, you will receive a tracking link by email and sms. you can use this link to follow your shipment's journey to your address.
if you do not receive tracking details within 3 business days of placing your order, please contact us at shivek@liquidmoon.in and we will look into it within 24 hours.
shipping address changes
if you need to change your shipping address, please email us at shivek@liquidmoon.in within 12 hours of placing the order. once an order has been dispatched, the address cannot be changed.
failed delivery attempts
our courier partners make up to three delivery attempts. if the package is undeliverable after three attempts (incorrect address, no one available to receive, refusal to accept), the package will be returned to us. in such cases, we will contact you to arrange a redelivery (additional shipping cost applies) or a refund minus the return shipping cost.
damaged or lost shipments
if your shipment arrives damaged or does not arrive at all, please refer to our return and refund policy and contact us within 48 hours of the marked delivery date.
questions
for any questions about your shipment, please reach out to us at shivek@liquidmoon.in. we typically respond within 24 hours on business days.