return and refund policy

last updated: june 2026

our policy in one paragraph

liquidmoon is a consumable nutraceutical supplement. for reasons of food safety and hygiene, we cannot accept returns of opened or used product. we do, however, replace any item that arrives damaged, defective, or with the wrong contents. this policy explains how that works.

what we replace

we will issue a replacement or refund in the following situations:

• the package arrives damaged in transit (broken seal, dented jar, leaking, etc.)
• the product is defective (caking that cannot be broken with normal mixing, off-smell, foreign particles, etc.)
• you received the wrong product or an incorrect quantity from the one ordered
• the product arrives past or close to its expiry date (less than 3 months remaining)

what we do not replace

we cannot accept returns or issue refunds in the following situations:

• the product did not produce the result you expected. liquidmoon contains clinically dosed actives, but individual response varies. sleep is multifactorial — stress, screen time, caffeine, alcohol, diet, and environment all play a role. we are honest about this on the product page and ask you to be honest with yourself before purchasing.
• you changed your mind after placing the order or after receiving the product
• you do not like the taste, texture, or flavor after trying it
• the product was opened or partially consumed (food safety; we cannot resell or recondition consumable nutraceuticals)
• you ordered the wrong quantity by mistake (please check your order summary before payment)
• more than 48 hours have passed since delivery and you are reporting damage

this is the standard return policy for consumable nutraceuticals across the indian d2c industry. it is not a position taken lightly. it allows us to keep prices honest and to invest in product quality rather than in absorbing the cost of taste-based returns.

how to request a replacement

if you have received a damaged, defective, wrong, or near-expiry product, please do the following within 48 hours of delivery:

1. email us at shivek@liquidmoon.in with your order number in the subject line.
2. attach 3 to 5 photos clearly showing the issue:
   • the outer packaging (the shipping box)
   • the jar from at least two angles
   • a close-up of the damage, defect, or labeling issue
   • if reporting wrong product, a photo of the product you received next to your order summary
3. do not dispose of the product or packaging until your case is resolved.

our response timeline

• we will acknowledge your email within 24 hours on business days.
• we will review your case and respond with a resolution within 3 business days.
• if a replacement is approved, the new product will be dispatched within 2 business days of approval and will arrive in your standard delivery window.
• if a refund is approved (only in cases where replacement is not possible — e.g., out of stock), it will be processed within 5 to 7 business days to the original payment method.

refund process

refunds, when approved, are issued to your original payment method (upi, card, or bank account). depending on your bank's processing time, the refunded amount may take 5 to 10 business days to reflect in your account after we initiate the refund.

partial refunds may be issued in cases where only part of an order is affected (for example, one jar in a multi-jar order is damaged).

returning the damaged product

in most cases of damage, we will not require you to ship the product back — clear photographic evidence is enough. in some cases, we may ask you to ship the product back to us. if so:

• we will arrange the reverse pickup through our courier partner at no cost to you
• please keep the product in its original packaging until the courier arrives
• you will be issued a replacement or refund only after we receive and verify the returned item

cancellations

you may cancel your order before it has been dispatched. once an order is dispatched, it cannot be cancelled. to cancel, email us at shivek@liquidmoon.in with your order number within 12 hours of placing the order.

cancellations approved before dispatch are refunded to the original payment method within 5 to 7 business days.

questions

if you have a question about this policy that is not answered above, please email us at shivek@liquidmoon.in. we read every email and will respond within 24 hours on business days.